Effective August 11, 2026 · Pilot version
Cancellation and Refund Policy
Aida reviews pilot billing issues personally so a payment is never silently changed or reversed.
Private pilot noticeThis is the operating policy for Aida's supervised pilot. Company details and jurisdiction-specific language must be confirmed by Dominican Republic counsel before a broad public launch.
Membership cancellation
Ask Aida support to cancel before the next renewal. We will confirm the PayPal subscription status and the effective cancellation date. Access remains subject to the confirmed membership period.
Refund requests
If you believe a membership or work-order charge is incorrect, contact support with the Aida reference shown in your account. We investigate the provider record and respond before taking a refund action.
Approved refunds are sent through the original PayPal transaction. Bank or PayPal processing time is outside Aida's control.
Completed service work
Work already completed as authorised is generally not refundable merely because the membership is later cancelled. Quality or scope disputes are reviewed using the quote, approvals, notes, and available evidence.
No off-platform payment requests
Owners should never send card details, PayPal passwords, or one-time security codes to Aida staff or professionals. Report any such request immediately.